Frequently asked questions

Can’t find what you need? Email [email protected].

Which temperature ranges do you support?

Our temperature-controlled transportation solutions support:

  • +2°C to +8°C — Refrigerated transportation
  • +15°C to +25°C — Controlled-temperature transportation
  • −15°C to -25°C — Frozen transportation

We focus on careful loading and unloading, temperature monitoring, reliable transportation and safe delivery.

How can I track my shipment?

When a shipment is created in our system, customers can receive an email notification with a dedicated tracking link.

Customers can use their tracking link to check their shipment status at any time, from booking and collection to transportation and final delivery.

What shipment updates can I receive?

Shipment updates can include:

  • Shipment booking and confirmation
  • Collection and pickup status
  • Truck loading updates
  • Shipment in transit
  • Customs clearance progress
  • Delivery status and completion
Which services do you provide?

At KEPA Logistics LLC, we provide reliable transportation, international freight forwarding, customs clearance and end-to-end logistics services.

We specialise in temperature-controlled transportation for pharmaceutical products and other temperature-sensitive shipments, while also providing air freight, sea freight, road transportation and customs clearance solutions.

Do you handle customs clearance?

We provide customs clearance support for import, export and re-export shipments.

  • Customs declarations and Bill of Entry preparation
  • Air and sea cargo clearance
  • MOHAP and other relevant regulatory permit coordination
  • Dubai Municipality permit coordination, where applicable
Do you offer FCL and LCL sea freight?

Yes. Our sea freight solutions include Full Container Load (FCL) and Less than Container Load (LCL), import and export shipping, and port-to-port and door-to-door coordination.

Which air freight arrangements do you support?

EXW, FCA, CPT, CIP, DAP and DDP shipment arrangements, where applicable, along with airport-to-airport transportation and door-to-door shipment coordination.

KEPA Logistics LLC

Your Shipment. Our Responsibility.

Whether you need international freight, customs clearance or temperature-controlled transportation, we are ready to support your logistics requirements.